Tag: value proposition

Although the world of crypto-related financial services is in turmoil at the moment, its underlying blockchain technology has a vital role to play in the future of banking and other financial services. In the world of finance, we are currently seeing real consensus between the traditional and the Web3 players that the combination of secure private banking, blockchain technology and Bitcoin custodianship is the future and holy grail of banking.

Every South African should care about open banking. It would give consumers more control over their financial data and empower them to use the banking services that best meet their needs. Open banking promises to reinvent the way consumers view and interact with financial products and services.

We are amid a major digital revolution dominating every sector of the economy. Enterprises now focus on enabling consumers, employees, and ecosystem partners. Companies no longer just serve customers; they collaborate with them. They no longer just compete with rivals; they partner with them. They’re no longer limited by industry boundaries; they ignore them. In short: platform-based ecosystems are the new plane of competition.

Both the role and value proposition of insurance advisers is changing as the insurance industry becomes more complex. Understanding the client’s risks and offering the most appropriate solution requires that insurance advisers are experts in their field.

The customer satisfaction gap between South Africa’s banks is closing rapidly, with the digital acceleration brought about by the pandemic being a significant equaliser. Banks are under significant pressure to reinvent their customer value propositions and differentiators at a time when technology and digitisation are making them increasingly invisible to their customers - until things go wrong.

Although South Africa faced the peak of its 'Fourth COVID-19 Wave' at the end of 2021, news reports show that the country is firmly heading back to business as usual. Mid-January a Daily Maverick report quoted the health minister, as he confirmed that Gauteng has officially exited the fourth wave, while the rest of the provinces have reached their peak and are now on ‘steady decline’.

White label. Private label. These are the name tags attached to the intelligent rebranding and labelling of services and solutions to create ecosystems of value that allow for smaller companies to achieve systematic growth.

COVID-19 changed the world as we know it, and along with it, customer expectations. Everything is evolving and those organisations that want to thrive, add value, and solve customers’ challenges, will need to have a hard look at their products and services to accommodate the shifts that are happening.

‘Line of sight’ in the supply chain has taken on a new meaning in the age of Artificial Intelligence (AI) and Machine Learning (ML). Rather than simply tracking stock movements and using this data to attempt to influence the end consumer to buy a product, there is now massive investment in trying to ‘own’ the retailer from a data perspective.

COVID-19 came to be the reset button for our world. There is massive innovation afoot: everything is becoming digital, interaction, distribution channels, and a myriad of new receiving devices to play in this digital space. There is also a greater choice, giving the user the control to demand what they need, when they need it, and where, allowing people to craft the services they desire.