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BOOK REVIEW | FutureNext

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Shaped by the dynamic approach of futures-strategist John Sanei and the profound economic thinking of Dr Iraj Abedian, FutureNext equips readers with the mindset and tools needed to forge a new way forward – a way of confidence and peace of mind.

Why data silos are detrimental to excellent CX

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With more and more of our world becoming digitally dominated, always-on and always connected, consumers literally have a world of choice when it comes to obtaining the products and services they need. Pricing is no longer a real point of differentiation, and the ability to deliver an excellent Customer Experience (CX) is more important than ever.

BOOK REVIEW | Foresight

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In a data-laden, disrupted, dread-inducing world, how can we see clearly into the future? How can we navigate through the data, become the disruptors and replace our sense of dread for the future with a clear-thinking, positive vision of things to come?

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