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Sometimes things do go wrong - this is a reality of business and life. How one responds to an issue or how one resolves an embarrassment, determines how your business and personal reputation is scarred or strengthened in a time of crisis.
Read our exclusive cover story titled REPUTATION CRISIS! | HOW TO TURN YOUR MISFORTUNE INTO OPPORTUNITY by Willem S Eksteen, Chief Executive, Stone, as well a host of other topical management articles written by professionals, consultants and academics in the October/November 2020 edition of BusinessBrief.
COVID-19 came to be the reset button for our world. There is massive innovation afoot: everything is becoming digital, interaction, distribution channels, and a myriad of new receiving devices to play in this digital space. There is also a greater choice, giving the user the control to demand what they need, when they need it, and where, allowing people to craft the services they desire.