Tag: natural language processing (NLP)

For jobs to be created, new industries need to be created and for that, you need people. A unique opportunity for job creation is emerging with the rise of artificial intelligence (AI), which is set to not only become a new growth area of its own but will also upend innumerable existing industries.

In an age of information overload, the battle against fake news has become a defining challenge for media consumers, journalists, and technology innovators alike. The proliferation of misinformation poses a threat to public discourse, trust in journalism, and even democratic processes. Can we ever completely rid ourselves of fake news, and could AI be the key to addressing this pressing issue?

While the internal audit function has undergone significant transformation, the rapid pace of change is only set to accelerate in the foreseeable future. I shed some light on some key industry trends that have emerged, and the some key areas of transformation we can expect to see defining the sector over the next five years.

During discussions with several of our contact centre customers, the topic of Artificial Intelligence (AI) and its impact on call centres and customer experience (CX), strategies is often raised. Various articles have been published relating to AI, machine learning (ML) and bots replacing humans in contact centres, focusing on the advantages that AI brings when compared to having people servicing customers and more.

Emerging technologies like artificial intelligence (AI) are changing every industry and sector, including education. If students are to take advantage of AI, it’s essential they are exposed to it early and taught how to harness it. The changing educational landscape, accelerated by the pandemic, offers an opportunity to enhance inclusion and accessibility through AI technology.

In today's world, it's nearly impossible to imagine life without technology and computers. Initially confined to workplaces, computers quickly became ingrained in many aspects of our daily lives, such as shopping, and, most recently, remote work. With the advent of Artificial Intelligence (AI), computers can now mimic human cognitive abilities, such as learning and reasoning, and make independent decisions, just like humans, and there is much more to come.

Read our exclusive cover story titled AI to AI communications - what can they discuss and do? by Dumisani Moyo, Marketing Director, SAP Africa, plus a host of other topical management articles written by professionals, consultants and academics.

A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the world’s organisations by the year 2027, having evolved over the past decade into a critical technology component of a service organisation’s strategy.

The emergence of next-generation artificial intelligence (AI) should not be seen as a direct threat to IT professionals, but rather as an opportunity to upskill and master the new technology.

South African businesses need to be efficient, nimble and resilient to thrive in a landscape characterised by economic uncertainty, rising costs, fierce competition and low growth. Automating business processes is one of the most effective tactics they can use to increase productivity, become more competitive and reduce costs.