Tag: Margie Middleton

The issue of digital disruption is currently at the forefront of business discussions across all industries, but is currently arguably most acutely being felt, and feared, in the Contact Centre industry. With Contact Centres at the forefront of both the interface between customers and the organisation and the cutting edge of new technology deployment, the imperative for Contact Centres to adapt to changing customer communication preferences is paramount.

The only constant in a tech-driven world is change. Rapid advances in technology are driving change in the workplace. To remain competitive, businesses are having to implement new strategies that include technology, upskilling their workforce, employing agile leaders and promoting a culture of lifelong learning among managers and other employees.