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Artificial intelligence (AI) is one of the key pillars of the Fourth Industrial Revolution, which is transforming and digitizing everything from backend customer service centres to procurement and supply chain management. In fact, AI capabilities are increasingly being embedded throughout organisational structures, opening up a new digital frontier that most companies, both large and small, are still grappling with on a day-to-day basis.
Read our exclusive cover story titled AI 20/20 | A VISION FOR YOUR EXTERNAL ENGAGEMENT? by Karthik Venkataraman, Head of Artificial Intelligence and Intelligent Automation, Accenture Technology in Africa, as well a host of other topical management articles written by professionals, consultants and academics in the August/September 2019 edition of BusinessBrief.