Tag: Intelligent Automation (IA)

South Africa narrowly escaped a technical recession, according to the latest figures released by Stats SA in early March. Recession or no recession, growth is just not high enough to improve economic conditions and coupled with record interest rates and increasing prices at the fuel pump and grocery store, South Africans are under pressure.

From the rise of virtual influencers and the advent of non-fungible tokens (NFTs) to TikTok’s explosive growth and Meta’s forays into the metaverse, we’ve seen a flurry of digital advances and innovation over the past five years. While some technologies such as virtual reality and NFTs still seem to loom far on the horizon, one heavily hyped tech that has broken through into the mainstream is artificial intelligence (AI).

Standing out in a competitive industry like insurance is a challenge. To remain competitive, insurers must understand how to successfully serve their customers while keeping costs low. It’s for this reason that there is an increasing demand for self-service options. 

Today, Artificial Intelligence has the ability to automate white-collar work, in a shift many are calling the 'fourth industrial revolution'. Industry experts Pascal Bornet, Ian Barkin and Jochen Wirtz are at the helm of this Hyperautomation. In their new book, the team lays out what the future might look like.

Intelligent Automation (IA) is simply the use of new technologies to help organisations improve the way they operate. And it may be the ‘digital antidote’ to combating COVID-19 because it is so well suited to solving a number of the business challenges created by the pandemic.