Tag: human-machine collaboration

Generative AI has captured the imagination of businesses, governments and society at large. The possibilities seem limitless. These include transforming customer experiences, designing new business models and reinventing how industries operate.

The era of emerging technologies is changing everything in our lives. It’s changing the jobs landscape and how we work, but also how we interact with one another, how we are entertained, and how we learn. At the same time, businesses face changing customer expectations, and governments must contend with new demands from their citizenry.

After months of managing the COVID-19 crisis, people and businesses are depending on the public sector to guide them through the next several months and possibly years of uncertainty. It’s time to capitalise on what’s been achieved via the new policies and service delivery models that were developed in response to the crisis.

Over the lockdown period, utilities have stepped up, keeping hospitals running and laptops charged. Energy has not been top of mind for consumers during the current pandemic, but in this new operating environment, we cannot ignore what may soon follow and must ensure we continue to work toward sustainable solutions.

The convergence of enterprise technology trends will continue to profoundly transform all businesses and unlock potential for innovation, our 2020 Tech Trends report reveals. The report, and accompanying insights from our annual CIO survey and Tech Trend that give a global view of trends was launched at a pan-African virtual event we hosted, with more than 500 sub-Saharan clients and employees on 21 July 2020.

There is a technology that is disrupting the workplace, it’s called Robotic Process Automation (RPA). Using software ‘robots’ to mimic repetitive human interactions with computers, this technology can do these tasks much faster, without any rest and no errors that human are prone to making.