Tag: hospitality

In an era dominated by technology and data, the hospitality industry stands at the crossroads of transformation. Leveraging data and embracing digital innovations are becoming imperative for hotels to deliver exceptional guest experiences and stay competitive.

In the bustling world of hospitality, each guest arrives with a unique set of expectations, preferences, and desires. I've had the privilege of witnessing firsthand how technology has transformed the landscape of personalised guest experiences, ushering in a new era of innovation and connection.

In the wake of the COVID-19 pandemic, our world has witnessed a digital revolution that has transformed the way we connect, communicate, and conduct business. In the increasingly virtual world we live in, exhibitions are more important than ever for the hospitality sector.

Tourism is a multi-sensory experience and South Africa, with its abundant wonders, exemplifies this perfectly. But in reality, more than 60,000 South African citizens grapple with hearing impairments and are unable to experience our country through all five senses.

Our workplaces are changing rapidly, with organisations redesigning their spaces to be more flexible and hospitable, moving to accommodate hybrid work practices, or simply relocating to downsize. While the reasons for moving are clear, there is often an inconsistent understanding and implementation of change management, which can result in overwhelmed employees, reduced productivity, and the loss of valuable talent.

Business travellers are adding a leisure component to their trips, as a way to have a holiday whilst working. It also presents a great opportunity for property managers to provide a memorable experience or encourage travellers to join their loyalty programmes, both of which will drive returning customers.

The global COVID-19 pandemic has made its presence felt in South African retail and consumer-focused businesses, especially in tourism and hospitality, but the full impact on earnings, cash flow and employment will last far longer than the initial lockdown.

There is promise after the storm, but good planning is needed by business owners in the restaurant, bar and events industry.

A message from the South African Tourism CEO, Sisa Ntshona, on the current state of the tourism industry in light of the COVID-19 Coronavirus impact on the tourism industry.

Africa’s hotel sector has the potential for further growth over the next five years. An increase in the number of foreign and domestic travellers, as well as an expansion in a number of hotel chains on the continent reinforces the hotel sector’s untapped potential for business growth.