Tag: frustration

Empathy is a key differentiator in creating exceptional customer experiences. In an increasingly tech-driven business world, it stands out. Labelled a ‘soft skill,’ it is a complex trait to develop. This development requires self-awareness, emotional intelligence, and ongoing effort.

Sociopath: A Memoir is at once a jaw-dropping tale of a life lived on the edge of the law, and a moving account of one woman's battle to gain a deeper understanding of people who, like her, are sociopaths.

South African retailers have successfully driven positive consumer perceptions through special offers and affordable product promotions, but their customer service capabilities are leaving much to be desired. This is according to the South African Retail Sentiment Index, conducted by DataEQ in collaboration with us.