Tag: Employee Experience (EX)

Gazetted in February 2022, the latest Critical Skills List added numerous skills that have been in short supply in South Africa for some time. The list was previously updated back in 2014. As world economies reopen, local enterprises can finally source expatriate talent to fill the persistent skills gaps keeping them from achieving their strategic objectives.

We have released a Work Trend Index Special Report, 'Technology Can Help Unlock a New Future for Frontline Workers', and announced new features in Microsoft Teams and Microsoft Viva designed to serve millions of frontline workers.

The battlefield to win your customers’ business is fraught with opposition that only seems to grow more powerful by the day. Customer experience leaders have been hard at work investing in beautiful UX, intuitive navigation, and winning strategies, but is that enough? Is there something that leaders are overlooking when it comes to creating a unique customer experience?

For those who survived the initial shock of the COVID-19 crisis, the question is: Now what? Since there is no going back to business as usual, it is time for companies to turn the page and concentrate on planning for mid- to long-term priorities.

The COVID-19 pandemic has exposed structural weaknesses and widened inequalities across the world. Even before the pandemic, the rise of automation and innovative technologies were transforming the world of work, resulting in an urgent need for upskilling of talent.

COVID-19 has placed demands on people and organisations in almost all aspects of their daily lives. From going online (transforming digitally) to working remotely, and - perhaps most critically - demanding a change in consciousness from leaders across the globe.

Agile has become a bit of a buzzword in the last year and for good reason. Agility is key to success in a digitally transforming working world. 'The measure of intelligence is the ability to change,' Einstein once said, and it’s a concept widely recognised by businesses today in conversations about flexibility and agility. But while these terms are often used interchangeably, they refer to two vastly different business capabilities.

If trust is the most important currency in modern business, then data is the gold that underpins that currency. Organisations that operate on incomplete, inaccurate or disparate data will find it impossible to consistently build and maintain trust with customers, partners and employees.

Employment is no longer a simple exchange of money for skills. These days, not only employers but employees expect much more from this exchange of value, and here’s what organisations must do to attract and retain engaged talent in the future of work.

How companies treat their people during the COVID-19 pandemic will define the type of employer they are. And how they adjust their human capital management strategies in response to the pandemic will impact employee loyalty, motivation, and satisfaction, which in turn impacts customer satisfaction.