Tag: digitisation

In recognition of the increase in the adoption of digital channels by financial consumers, in late 2021 the FSCA published a Digital Banking Research Report on the state of digital banking activities in South Africa.

With digitisation reshaping the retail landscape, the future of the industry is unfolding before our very eyes. Since the pandemic began and lockdowns ensued, retailers have been forced to rethink the way they do business and, in particular, the way they serve their customers. 

Digital transformation is forcing companies to change their business models and adapt to the new market reality. This transformation is being driven by customers and the impact that the pandemic has on how, when and where they expect customer service and support to be delivered.

COVID-19 has drastically and irrevocably changed the way that the world works. Even as South Africa moves forward into semi-normalcy, the looming 'fourth wave' reminds businesses of the need to remain agile, embrace remote working policies, and lean on technology that drives productivity even as traditional working cultures fall away.

The way customers are engaging in today's new digital world has changed and is still evolving rapidly. We use technology to open bank accounts, work online and buy products. Technologies empower people to behave differently, which has led to digital disruption and a much more empowered consumer.

The implementation of digital technologies is driving massive positive changes for customers and providers in both the short- and long-term insurance industries. The recently released South African Insurance Industry Survey for 2021 has highlighted the role of disruption and innovation, with the majority of CEOs surveyed stating that they are looking to get on the front foot with regard to these twin challenges.

I feel so grateful to have a career in technology: a career in which change has been the only constant, keeping every day exciting and relevant. Arguably, the biggest change I am seeing right now has less to do with actual technology, and more to do with culture.

Van sales make up the vast majority of the route to market in East Africa, and the market itself is complex and revolves around cash purchasing. There is lack of visibility throughout the chain, which makes orders and sales difficult to track, and it is challenging to accurately forecast demand.

While most areas of a business have changed over the past decade, the hiring process for potential staff by HR departments has remained relatively the same. This, however, is set to change with the introduction of new technologies that will save companies money and valuable time that can be spent improving their core business.

Digitisation and increased mobility in the workplace are making the world more accessible by the day. With a paradigm shift towards working remotely, many South Africans are looking for ways to do this while travelling the globe. An accompanying spike in people wanting to emigrate or find work overseas, means there are a lot of South Africans abroad, or on their way soon.