Tag: digitisation

In an era dominated by technology and data, the hospitality industry stands at the crossroads of transformation. Leveraging data and embracing digital innovations are becoming imperative for hotels to deliver exceptional guest experiences and stay competitive.

There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend. Naturally, all eyes turn to technology to remove friction, add convenience, automate, drive personalisation and much more.

In recent years, the cloud has emerged as an undeniable powerhouse in the Enterprise Resource Planning (ERP) market, with projections indicating a staggering transformation from the current $64.7 billion valuation to an astounding $130 billion by 2027. The allure of cloud-based ERP is undeniable, offering cost savings, swift implementation, enhanced flexibility, and accessibility for businesses to scale seamlessly.

It MIGHT be trite, but the world is a very different place to what it was three years ago before the advent of the...

According to McKinsey Digital, a new device connects to the internet every 127 seconds. And by the end of 2022, the world had over 18 billion active Internet of Things (IoT) devices, reports Ericsson. Yet, the 'IoT' buzzword belongs in the past, as today, we can call it 'business as usual'. Monitoring machines, infrastructure and their processes are now as important as being connected.

There are many challenges for treasuries across the world, in any market, but the developing world has an opportunity for a head start in the switch to digital. This is borne out by the fact that the adoption of best practice treasury management tools, technology and integrated enterprise resource planning (ERP) systems that feed off data points all along the ERP value chain, are entirely within the grasp of corporate treasuries.

The trade finance ecosystem plays a crucial role in facilitating international trade by providing financing and risk mitigation services to importers, exporters and other participants in the global supply chain. In recent years, the trade finance ecosystem has undergone significant transformations driven by technological advancements and the growing importance of data – and we’re proud to be leading the charge in and for Africa.

While digitisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn’t automatically translate to good customer service. In fact, that assumption can create a significant risk for any business, because the simple truth is that you cannot entirely remove the human element from your business when you are dealing with customers who are human.

A new report, Future of Work Life – Africa Edition, examines how employees and employers in Africa navigate the current work environment and their views on the future of work shaped by the pandemic, digitalization, and the fluctuating labour market.

In the healthcare landscape, innovation reigns supreme. However, despite the joint efforts of vendors and partners to deliver exceptional service and solutions, the industry continues to grapple with resource shortages. In 2022, we commissioned a survey to assess the significance of innovation among healthcare players.