Tag: DigitalTransformation

The returns from digital transformation will remain elusive until business leaders confront an uncomfortable truth: the problem is not the Artificial Intelligence (AI), but everything underneath it. Consider this scenario. You lead a large retail business. Six months ago, you approved a significant generative AI investment to personalise customer promotions. The business case was compelling, the pilot results were strong and the board supported the move.

Artificial intelligence has constantly been written about for the past three years. The hype, the digital transformation it promises, the productivity gains, and the threat to jobs, particularly in professional services, and finance, specifically. It is a topical and sometimes divisive subject.

In the pursuit of digital transformation, businesses often spotlight their cutting-edge applications, multicloud strategies or latest Artificial Intelligence (AI) models. Yet, behind each of these advancements lies a powerful, unseen engine: the enterprise storage platform. It has quietly evolved from a simple data repository into a dynamic force for innovation.

Artificial Intelligence (AI) is rapidly reshaping the professional world. It is transforming how businesses operate and how employees remain competitive. AI is no longer a futuristic concept discussed in boardrooms, universities and science fiction movies. It has quietly moved into our offices, our workflows and increasingly, our decision-making processes. Whether we realise it or not, AI is transforming the modern workplace.

South African businesses have evolved alongside the reality of the country’s physical infrastructure challenges. Organisations instinctively build redundancies for power. These include solar installations, battery backup solutions, UPS systems and generators. When the grid fails, the failover system kicks in. Similarly, most businesses have multiple connectivity failovers because they understand operational disruption intimately.

For many South Africans, interacting with the government still involves repeating the same process over and over again. Whether citizens apply for an ID, access healthcare, navigate the justice system, or engage with social services, they often resubmit the same information. They also move between disconnected processes. Records do not always align. Each interaction can feel separate from the last.

Much of the current conversation around Artificial Intelligence (AI) focuses on technology choices. Organisations ask which platform to use. They also ask which model works best. In addition, they debate which tools will replace existing systems. Across boardrooms and IT departments, leaders race to decide on AI platforms, copilots, automation layers and infrastructure upgrades.

For years, the future of finance and accounting has been framed mainly as a story about technology. Artificial intelligence (AI), automation and data platforms are reshaping the profession. They are changing how work gets done and what employers and clients expect. However, if that is the whole story, we are missing the point.

Microsoft 365 is embedded in a significant number of South African organisations, but adoption doesn’t mean value. The difference between the two is showing up as cost and risk. There’s a reason companies invest in technology. It should deliver measurable gains across key areas such as productivity, cost and time savings, and operational optimisation.

FY26 marked a year of delivery, with strong results, disciplined capital allocation and accelerating Artificial Intelligence (AI) innovation. Prosus delivered across its AI-powered Lifestyle Ecosystem of delivery, finance and experiences, while all regional ecosystems achieved profitability.