Tag: DigitalTransformation

Connecting to a real-time payment rail is the straightforward part. Delivering an experience that genuinely feels instant is where the real work and the competitive advantage lie. There is plenty of excitement about real-time payment rails at the moment. Most of it is justified. Moving money in seconds rather than days changes what a business can offer the people it serves.

Buildings may be getting smarter, but too many control rooms still rely on yesterday’s technology. They use on-site servers, rigid architectures and a patchwork of interfaces. These systems are expensive to run and painfully slow to evolve. While many modern buildings are marketed as “smart”, much of today’s Building Management Systems (BMS) infrastructure remains rooted in ageing, server-bound control rooms.

Imagine this: It’s 7:30 a.m. in Nairobi, and your phone buzzes with an alert from the treasury dashboard. Overnight, a sudden Foreign Exchange (FX) shock in East Africa has threatened to erode your continent-wide supply chain margins by 5 percent. Yet, your factory in Lagos has already executed an automated hedge that caps the risk at 1 percent.

Regulatory compliance in cybersecurity is no longer an administrative chore that organisations can treat as an afterthought. As digital ecosystems expand, threat actors are leveraging automation, Artificial Intelligence (AI)-driven reconnaissance and supply-chain attack vectors. Consequently, governments are moving from advisory guidelines to enforceable directives.

There is a pattern emerging across boardrooms that is starting to look very familiar. Executives are excited about Artificial Intelligence (AI). Budgets are being allocated. Pilot projects are being launched. Early results are often promising. Yet, despite all this activity, very few organisations are seeing meaningful, enterprise-wide impact.

What is the biggest benefit of your customer portal? Is it the cost and efficiency savings you achieve by reducing reliance on call centre staff? Or perhaps it is the increase in customer satisfaction that comes from allowing customers to manage their accounts on their own terms, whenever it suits them?

Digitalisation has brought, and continues to bring, sweeping advancements in how companies go to market and how customers engage with brands. Agentic AI is now poised to disrupt even these developments. As a result, organisations are scrambling to invest in the "next big thing" because they fear being left behind. However, history shows that when speed becomes associated with winning, companies often blur the line between operational effectiveness and strategy.

Boards spend a great deal of time asking questions. They challenge strategy, review financial performance, interrogate financial statements and revisit decisions that made sense six months ago but may no longer make sense today. That is why one question stands out: "Why are executives and boards not doing the same when it comes to their cybersecurity?" My view is simple. As organisations become more digital, it becomes increasingly difficult to justify treating cyber resilience as something that sits outside regular business discussions.

In many organisations, the monthly reporting cycle still follows a familiar pattern. Finance teams close the books, extract data from multiple systems, reconcile discrepancies and consolidate figures across entities. They then check reports, make adjustments and eventually compile a board pack.

Small and Medium Enterprises (SMEs) are undeniably the lifeblood of South Africa's economy. They represent 91% of businesses in the formal sector and employ roughly 60% of the country's workforce. Yet, the entrepreneurial landscape remains notoriously harsh. More than 70% of South African SMEs fail between their first and fifth years.