Tag: digital banking
FSCA publishes a digital banking research report
In recognition of the increase in the adoption of digital channels by financial consumers, in late 2021 the FSCA published a Digital Banking Research Report on the state of digital banking activities in South Africa.
The commandments of digital banking for your business
The trouble with following conventional wisdom is that it is always changing. Proximity to the branch matters. Branches are closing. Multi-channel. Omni-channel. Digital first. Digital only. Mobile first. Mobile only. Friction is bad for customer experience (CX).
Financial inclusion for the underserved through digital transformation
As a consequence of the global COVID-19 pandemic, companies and individuals have had to rapidly adapt to the 4th Industrial Revolution (4IR) to remedy the unprecedented socioeconomic challenges faced by consumers. A key facet of 4IR is a shift towards digitisation, and the vulnerable communities across the globe find themselves trailing even further behind in their endeavour for financial equity as a result.
Accelerating towards Africa’s digital future
COVID-19 has impacted the globe in unimaginable ways. While all industries and sectors have been altered to varying degrees Africa’s Technology, Media, and Telecom (TMT) sector has for the most part seen a boon because of the pandemic.
COVID-19 catalysing contactless cashless payments
People’s safety concerns about transmission through contact has resulted in COVID-19 becoming a catalyst for the adoption of cashless payments globally and even more so in South Africa, with the disruption expected to effect lasting changes in the way people transact with cards and cash.
Striking a balance between digital and traditional delivery channels
The relentless drive towards digital banking is making banks ‘invisible’, leaving customers looking for more value, human engagement and diversity of transactional channels according to the South African Customer Satisfaction Index (SA-csi) for banking.
Urban vs Rural – how to optimise ICT investment strategies
Africa is a large continent, and investors tend to pick and choose their markets based on a multitude of criteria. Some see opportunities in emerging arenas while others focus on more developed and mature opportunities.
Understanding rural populations in Africa key to financial inclusion
Focused on meeting the financial needs of the most vulnerable citizens in society, financial inclusion is recognised across the globe as a critical component to economic development and advancement.
