Tag: delivery
SA retail innovation reveals optimism
Sometimes, it takes an outsider to allow South Africans to recognise that SA retail innovation is positive in their own country.
Empathy enhances customer experience
Empathy is a key differentiator in creating exceptional customer experiences. In an increasingly tech-driven business world, it stands out. Labelled a ‘soft skill,’ it is a complex trait to develop. This development requires self-awareness, emotional intelligence, and ongoing effort.