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SA retail innovation reveals optimism

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Sometimes, it takes an outsider to allow South Africans to recognise that SA retail innovation is positive in their own country.

Empathy enhances customer experience

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Empathy is a key differentiator in creating exceptional customer experiences. In an increasingly tech-driven business world, it stands out. Labelled a ‘soft skill,’ it is a complex trait to develop. This development requires self-awareness, emotional intelligence, and ongoing effort.

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