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Based on our 2020 experience, new year predictions may seem like a game of make-believe. But predictions are one thing, trends are another. We share technology insights into 2021 based on emerging trends. COVID-19 shocked all businesses last year. However, enterprises are becoming used to the new normal and digitisation should return to previous levels of growth in 2021.
As technology evolves, people are not only comfortable with a digital environment but have also embraced an always on-mobile lifestyle. They now demand a seamless customer experience from their service providers across all engagement channels.
Turning company data into an asset is critical, it gives business leaders unprecedented insights. Data offers numerous opportunities across all industries, from healthcare to manufacturing to financial services, to name only a few. Most companies own loads of data and for it to be useful, it is imperative that they ensure that it is clean data.