Tag: Contact Centre Management Group (CCMG)

The Department of Home Affairs is currently calling for public comment on the draft of a new Critical Skills List. However, Foreign Language Speakers, a role that featured in the previous list, has been omitted from the draft List. Foreign language employees are more valuable than the language they speak and are critical to job creation inside South Africa’s borders.

The issue of digital disruption is currently at the forefront of business discussions across all industries, but is currently arguably most acutely being felt, and feared, in the Contact Centre industry. With Contact Centres at the forefront of both the interface between customers and the organisation and the cutting edge of new technology deployment, the imperative for Contact Centres to adapt to changing customer communication preferences is paramount.

The only constant in a tech-driven world is change. Rapid advances in technology are driving change in the workplace. To remain competitive, businesses are having to implement new strategies that include technology, upskilling their workforce, employing agile leaders and promoting a culture of lifelong learning among managers and other employees.

The Contact Centre Management Group (CCMG), the only professional body for contact centres in South Africa, will be hosting its 9th annual conference and expo on October 31 and November 01 this year at the Gallagher Convention Centre in Johannesburg.

The Contact Centre Management Group (CCMG), the only professional body for contact centres in South Africa, will be hosting its 9thannual conference and expo on October 31 and November 01 this year at the Gallagher Convention Centre in Johannesburg.