Tag: consumer expectation

Credit has long had a bad reputation. For years, it has been associated with financial distress, risky decisions and debt traps. But South African women are rewriting that narrative. Through careful, deliberate borrowing, many are using credit as a tool for resilience – enabling education, covering unexpected emergencies and building a more financially secure future for their families.

Technology and AI-driven innovations are transforming how organisations operate at every level. Cleaning up innovations are evolving rapidly, reshaping the cleaning sector with smarter, more efficient solutions.

As technology accelerates and sustainability gains global attention, supply chain management is becoming a crucial driver of business success. In South Africa, unique challenges such as rising costs and resource constraints are inspiring innovation through digitisation and sustainability.

The role of the Chief Financial Officer (CFO) in the manufacturing sector is undergoing a significant transformation. Traditionally seen as the gatekeepers of financial integrity and corporate compliance, CFOs in manufacturing are now finding themselves leading digital transformation initiatives.

The telecom industry stands at a critical juncture as it navigates the convergence of emerging technology against a fast-changing business landscape and ever-evolving consumer expectations. Artificial Intelligence (AI) is revolutionising the telecom industry, and we are at the forefront – helping to drive revenue growth by simplifying, modernising and automating Communications Service Providers' (CSPs) business operations.

Cars may be confined to the road but, increasingly, they depend on the cloud. From design and manufacture of vehicles to driving and maintenance, cloud computing has become critical to every part of the literal and figurative journey.

The evolution of consumer expectations in the insurance industry is reshaping the traditional insurer-customer dynamic. Customers are no longer satisfied with a one-size-fits-all approach; they are looking for a more personalised, meaningful, and continuous engagement with their insurance providers.

In today's dynamic business landscape, repositioning has become increasingly significant for companies who want to maintain relevance, stay ahead of competitors, and adapt to evolving market demands. While "repositioning" and "rebranding" are often used interchangeably, understanding their distinctions is the key to unlocking the full potential of a brand's transformational journey.

South African retailers have successfully driven positive consumer perceptions through special offers and affordable product promotions, but their customer service capabilities are leaving much to be desired. This is according to the South African Retail Sentiment Index, conducted by DataEQ in collaboration with us.

The insurance landscape is one of ever-changing complexity. The regulatory environment is shifting, consumer expectations are changing, while fast-developing technologies require business models to become more refined to enable innovation, improve risk management and deliver greater value to clients.