Tag: consumer choice
Retailers must accommodate the 86% of consumers who still use cash
With recent research showing that only 14% of South African consumers are ready to go completely cashless, retailers should be looking at ways to accommodate their customers’ preferred way to pay, while also reducing their operating costs.
Right to repair – challenges and opportunities for the automotive industry
New guidelines coming into effect from 1 July 2021 include that for the first time, owners of new vehicles will be able to choose where they service their vehicles, without risk to their warranty. Prior to this landmark decision, motor manufacturers could cancel a warranty if a vehicle was not serviced at the dealership, a practice now declared incompatible with the Competitions Act.
