Tag: communication channels

The pandemic has highlighted the importance of employee relations in the workplace, and it is more critical than ever to maintain clear communication between management and workers. A breakdown in employee relations can be detrimental to the organisation and business productivity.

Globally, the shift towards automation is being driven by the need to increase agility and provide customers with a greater sense of immediacy. In the South African context, particularly in the tough economic environment businesses currently find themselves in, these drivers are coupled with a greater need to retain customers and gain market share. After all, a great customer experience can lead to a substantial competitive advantage.