Tag: communication channel

The experiences of frontline workers are reshaping how companies handle employee engagement, communication and empowerment in a time where work is becoming more dispersed.

Public Branch Exchange (PBX) has been synonymous with business communication for decades, representing a kind of mini phone network for a business’s internal and external communication. Traditionally, it has been a big investment and, as we all know, technology ages and needs to be serviced. 

With national election taking place this month, we are stressing the importance of robust telecommunications security to facilitate a successful electoral process. This priority reflects our commitment to maintaining the integrity and efficiency of communications systems during crucial democratic events.

South Africans are navigating a protracted period of high interest rates, food and fuel prices, and low economic growth, which is expected to continue into the foreseeable future. The economic environment makes attracting new customers more difficult, forcing businesses to focus on customer retention and growing wallet share.

Property technology (commonly known as proptech) is on the rise globally. The escalating significance of proptech within the industry is underscored by its staggering projected market value - poised to reach $86.5 billion by 2032.

We recently marked the 10-year milestone of Instagram, a platform that has profoundly shaped and, some might argue, even birthed the concept of influencer marketing that at its core is about fostering authentic relationships and real connections with brands.

Crises can be unpredictable, impacting businesses of all sizes and industries. However, the approach to crisis management today has undergone a significant transformation compared to two decades ago. While the response principles remain the same, the time in which to respond, and the tools available have drastically changed.

With a personal affinity for change management borne out of transformative events in my life, I have witnessed its power to shape attitudes, behaviours, and thinking. In the fast-paced world of business, change management emerges as the transformative force that ignites the mind, heart, and soul of organisations.

Businesses of all sizes can agree that customers no longer buy just a product or service. More than ever, the modern customer journey reflects the need for and investment in a positive experience. Today’s customers have higher expectations and no longer see online and offline shopping as distinct experiences. So, if businesses are largely geared towards customer satisfaction and retention, connecting with them in ways that matter is paramount.