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Technology-led or soon-to-be-dead?

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The future of business is in the cloud. That is the message from global analysts as the latest IT sales figures show a marked shift away from hardware. The shift to cloud services and other Digital Business solutions has slashed Gartner's global IT spending growth forecasts by half: a cut of $67bn for this year alone, with data centre growth predicted at a modest 0.3% in 2017.

Customer service advantage through analytics

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Advancements in cloud, mobile technology and Wi-Fi systems have enabled bricks-and-mortar venues to become more competitive by better understanding the needs of their diverse types of visitors. Today, every smartphone is a chatterbox of information.

IT security ranks as highest priority for companies

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Sophos has released the findings of a regional study carried out in South Africa and the Middle East, indicating that the majority of organisations in Middle East & Africa (MEA) are recognising the benefits of integrated security especially the concept of linking network firewall and endpoint security for better insights.

Smart machines and big data prevent fraud

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Kaspersky Lab has released Kaspersky Fraud Prevention Cloud, a new solution for organisations facing risks from fraudulent activity as online and cloud service usage explodes.

SAGE SOLUTIONS FOR 2017

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Sage, a leading provider of integrated accounting, payroll & HR, and payment systems, announced new products and features that will take Africa and Middle...

SME connectivity conundrum?

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In 2017, South Africa is expected to spend $10.5 billion on information, technology and communications (ICT).

DIGITAL TRANSFORMATION JOURNEY

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In a world driven by big data, the Internet of Things (IoT) and cloud connectivity, applications have become the system we use to record...

CLOUD CONTACT CENTRES – BEST VALUE FROM MODULAR FUNCTIONALITY

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Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and web-chat routing to automated outbound dialling and interactive voice...

GET THE BEST VALUE FROM MODULAR FUNCTIONALITY

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Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and web-chat routing to automated outbound dialling and interactive voice...

MANAGED SERVICES PROVIDES PLATFORM FOR INNOVATION

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The arrival of a digital economy has ushered in an era of rapid business transformation. It’s brought new business models, new value propositions and...

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