Tag: chatbot
DeepSeek splits the AI atom
In "Seven Days That Changed the World", a small Chinese startup made a rapid and remarkable shift that splits the Artificial Intelligence (AI) atom. Last month, it went from quietly releasing a new AI chatbot to fending off cyberattacks, security leaks, accusations of theft and allegations of sanctions-busting.
AI insights from unstructured data – transforming CX
Every organisation is working to harness artificial intelligence (AI) to improve sales and customer service experiences. However, great AI relies on data. Traditionally, companies have used structured data, such as rows and columns, often from customer relationship management (CRM) applications.
How businesses can do more with less using automation, AI &...
A report published by market research specialist In On Africa in August last year presented some interesting insights about artificial intelligence (AI) adoption in South Africa. In a survey of more than 3,000 South Africans working across various industries, 59% stated that they knew about ChatGPT but only 38% had used it previously.
Uniting innovation, insights & strategy for guest-centric success
In an era dominated by technology and data, the hospitality industry stands at the crossroads of transformation. Leveraging data and embracing digital innovations are becoming imperative for hotels to deliver exceptional guest experiences and stay competitive.
Unleashing the power of the cloud
Moving to the cloud is essential. Businesses that don’t move to the cloud can, to some degree, add complicated layers to their legacy systems in an effort to keep up with the times, but eventually, they will be forced to make the move.
Chatbots slated to dominate customer service channels
A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the world’s organisations by the year 2027, having evolved over the past decade into a critical technology component of a service organisation’s strategy.
Designing voice assistants for our multi-linguistic society
South African languages pose quite a challenge to voice assistants. The country recognises twelve official dialects, but these subdivide into many regional, cultural and colloquial accents. Most South Africans speak more than one language, further colouring their speech. This situation is by no means unique.
If AI has a dark side, it’s us
Artificial intelligence (AI) has loomed large in our world recently. With it have come dire predictions of humanity’s impending doom – or at least, the end of our careers. But does AI want to do us in? Does it really have a dark side?
Are you ready to use hyperautomation to drive business efficiencies?
South African businesses need to be efficient, nimble and resilient to thrive in a landscape characterised by economic uncertainty, rising costs, fierce competition and low growth. Automating business processes is one of the most effective tactics they can use to increase productivity, become more competitive and reduce costs.
AI chatbots – communications superpower or weapon of mass destruction?
ChatGPT has conjured up feelings of dread and excitement, depending on who one speaks to, precisely because it has brought home just how far machine learning and artificial intelligence (AI) has come. Despite very real risks, AI presents exciting opportunities for marketing communications professionals.
