Tag: call recording

While almost everyone has heard the phrase: 'This call may be recorded for quality control purposes', while waiting to speak to a business service representative or call centre operator, businesses are starting to appreciate that the effective and compliant recording of conversations has evolved from humble beginnings into a strategy to provide a strategic business advantage.

Though people may think nothing of using a variety of instant messaging applications to place personal or social voice calls to friends and family, they are far more hesitant to use this method in their professional lives: to contact employees or employers, suppliers or service providers, or to reach out to prospective customers.