Tag: business operations

While the property industry globally has traditionally been a laggard when it comes to the use of technology, focusing more attention on assets such as physical buildings rather than technology, this has rapidly changed. A growing number of businesses are now introducing technology platforms and solutions to enhance the client-tenant experience and to ensure more informed investment and property management decisions are made.

While the position of Company Secretary has always been important within an organisation, especially from an administrative perspective, the Company Secretary’s role and scope of responsibility has grown over the years from an ‘efficient administrator’ to a ‘governance leader’.

The telecom industry stands at a critical juncture as it navigates the convergence of emerging technology against a fast-changing business landscape and ever-evolving consumer expectations. Artificial Intelligence (AI) is revolutionising the telecom industry, and we are at the forefront – helping to drive revenue growth by simplifying, modernising and automating Communications Service Providers' (CSPs) business operations.

Over the past couple of years, implementation of automation in business, along with measured adoption of artificial intelligence (AI), has given businesses in the service industry the ability to enhance their workforce and their operations. This is because automation can take over many of the manual, admin-heavy tasks that can be very time-consuming for a workforce - particularly valuable in field service management (FSM) where there are many moving parts.

The coronavirus pandemic and subsequent lock down brought with it many ongoing consequences for the working world. Although at the end of 2023, analysts predicted that work-from-home (WFH) would be eradicated over the next few years, the first quarter of 2024 is painting a different picture.

As artificial intelligence (AI) becomes increasingly integral to business operations, data governance is essential to ensure the ethical and effective use of this technology. Integrating AI responsibly into business processes must be an organisational priority.

Outsourcing is more than just catching an expert by the digital tail and swinging them into the enterprise, it’s a strategic investment into a long-term collaboration. Outsourcing essential business operations across multiple departments and functions has proven its strategic value as service providers refine their offerings and enterprises adapt their use cases and perceptions.

After 19 years of true loyalty, passion and dedicated service at Samsung Electronics South Africa, Hlubi Shivanda: Business Operations and Innovation and Corporate Affairs Director has resigned.