Tag: BT

As the world becomes increasingly digital and a shift by organisations to pursue generative AI, a shift is taking place within boardrooms. CIOs are now fulfilling more strategic roles to drive digital transformation and sustainability.

Over the past several years sustainability has become a growing priority for most, if not all, organisations. Forward-thinking businesses, consumers and governments alike are increasingly looking at how to increase their sustainability efforts, while many decisions are increasingly being made with enhancing sustainability as an important driver.

Hybrid working is turning traditional meetings on their head - successful meetings now involve new mindsets, equipment and changing the role of the office.

Today’s consumer is used to technology that makes communication easy and they expect organisations to offer every contact channel they want to use. Here are the insights on how today’s contact centre needs to redefine ‘omnichannel’ to deliver an excellent customer experience.

Creating a seamless performance means understanding your audience’s ever-changing needs, choosing the right tools, partners and systems, orchestrating this effort across global touchpoints, systems, people and processes, and adjusting on the fly, to create a best-in-class show for every customer.

The task of re-skilling millions of workers may feel overwhelming. By 2022 alone, 75 million jobs will probably be displaced across 20 major economies, while 133 million new ones will spring up in industries that are only just gaining traction. At the same time, it’s estimated that nearly two-thirds of children who started school in 2016 will go on to have jobs that don’t yet exist.