Tag: automated chatbot
Why do companies struggle with digital self service?
Digital self service should be a no-brainer for any organisation operating in today’s business environment. It is, after all, what customers want. Research shows that more than two-thirds of customers prefer self-service over talking to a customer representative.
COVID-19 pandemic impacts SA’s uptake of CCaaS
The ongoing COVID-19 pandemic that is pushing businesses to rapidly reinvent the way they operate is an additional driving force for the uptake of Contact Centre as a Service (CCaaS) in South Africa, putting the future of the traditional contact centre model under considerable pressure.
How AI is growing in the workplace
So far the effects of Artificial Intelligence (AI) have been slow to reveal themselves in businesses in South Africa but the scale of the oncoming change is starting to become apparent overseas. AI’s influence is growing in the workplace and will bring substantial change to South African offices in the next few years as machine learning, task automation and robotics are increasingly used in business.
