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Digital technology: a key to unlock SA’s economic growth potential

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Government needs to take bold and rapid action to extricate the country from the economic quagmire in which it finds itself. The local economy is struggling to generate the growth needed to address high unemployment and inequality, as well as arrest the declining productivity that has eroded the country's global competitiveness.

Using digital to personalise customer services

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Digitalisation has led to customers having an overwhelming number of choices in purchasing choices, brand selections and generally – everything they do. When presented with too many choices, many customers are likely to make poor decisions and disconnect with brands. When it comes to options, simplicity wins. Companies succeed when they cater to the individual customer and make it easier for them to consume what they want, how and when they want.

REPORT | Future Systems will be boundaryless, adaptable and radically human

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Tomorrow’s intelligent enterprise will be built on interconnected systems of technologies, applications and people.

FEATURE | AI in the Workplace

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Technological advancement is a main driver of economic growth, productivity, and operational efficiencies. Today, these technological advancements are largely in the fields of Artificial Intelligence (AI) and machine learning (a subset of AI) – the ability of machines, through the use of algorithms, to interpret data, predict outcomes and learn from successes and failures. This technological development, known as the 4th Industrial Revolution, is going to bring enormous change to how we live and work.

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