Tag: Accenture Technology in Africa

Digital disruption has clearly hit the banking industry hard across the globe. The first decade of the 21st century initiated enormous change in the way financial institutions operate and this has only accelerated over the years leading up to the current 4th Industrial Revolution (4IR).

Artificial intelligence (AI) is one of the key pillars of the Fourth Industrial Revolution, which is transforming and digitizing everything from backend customer service centres to procurement and supply chain management. In fact, AI capabilities are increasingly being embedded throughout organisational structures, opening up a new digital frontier that most companies, both large and small, are still grappling with on a day-to-day basis.