Customer portals

Customer portals – an untapped revenue engine?

0
What is the biggest benefit of your customer portal? Is it the cost and efficiency savings you achieve by reducing reliance on call centre staff? Or perhaps it is the increase in customer satisfaction that comes from allowing customers to manage their accounts on their own terms, whenever it suits them?

The F1 effect – motorsport precision on a factory floor

0
Formula One (F1) leaves no room for error. At 300km/h, a component tolerance measured in microns can mean the difference between a podium finish and a wreck. The machines that make this precision possible do not remain on the racetrack. Eventually, they find their way into the wider world of advanced manufacturing. This year, three of them arrived at our organisation in Lanseria, Gauteng.
Jack of All Trades

Jack of All Trades – How to become the complete trader

0
Most traders spend their lives searching for the perfect strategy. They believe the next indicator, the next system or the next prediction will finally unlock their success. They are wrong. In Jack of All Trades, the author reveals a truth that few traders are willing to confront. Consistent profitability has nothing to do with finding the perfect trade. Instead, it has everything to do with becoming the right trader.

Every Rand counts – are your habits costing you?

0
As millions of South Africans struggle with debt, simple financial habits can improve long-term financial wellbeing. South Africa's household debt burden has climbed to an estimated R2.4 trillion. This places increasing pressure on households already grappling with rising living costs.

Criminal Defence Lawyer salary ranges – Employment guide

0
A Criminal Defence Lawyer salary in South Africa usually ranges from about R18,000 to R80,000+ per month, depending on experience, employer, location, client base, court experience and whether the lawyer works as a candidate...

State Prosecutor salary ranges – Employment guide

0
A State Prosecutor salary in South Africa usually ranges from about R21,000 to R125,000+ per month, depending on experience, prosecutor level, court type, qualifications and whether the role is an Aspirant Prosecutor, District Court...

CA(SA) advantage – a passport to global demand

0
In several major global markets, accounting firms are finding it increasingly difficult to maintain a steady pipeline of qualified professionals. Fewer graduates are entering the profession, and progression to senior levels is taking longer. At the same time, firms face greater technical demands.
Service as a Service

Service as a Service – humanising digital transformation

0
Digitalisation has brought, and continues to bring, sweeping advancements in how companies go to market and how customers engage with brands. Agentic AI is now poised to disrupt even these developments. As a result, organisations are scrambling to invest in the "next big thing" because they fear being left behind. However, history shows that when speed becomes associated with winning, companies often blur the line between operational effectiveness and strategy.

Why every board agenda needs a cyber conversation

0
Boards spend a great deal of time asking questions. They challenge strategy, review financial performance, interrogate financial statements and revisit decisions that made sense six months ago but may no longer make sense today. That is why one question stands out: "Why are executives and boards not doing the same when it comes to their cybersecurity?" My view is simple. As organisations become more digital, it becomes increasingly difficult to justify treating cyber resilience as something that sits outside regular business discussions.

Armed Response salary ranges – Employment guide

0
An Armed Response salary in South Africa usually ranges from about R8,000 to R25,000 per month, depending on experience, employer, location, PSIRA grade, firearm competency, risk level, shift pattern and whether the role is...