Tag: Yunus Scheepers

According to McKinsey, the tech-enabled insurer of the future will bear little resemblance to the institutions that exist today. Digitalisation, cloud computing, robotic process automation, and the Internet of Things are just some of the elements influencing the direction of the industry.

Maintaining customer loyalty and business profitability are ongoing challenges for insurers. Many have turned to developing more affordable products. If anything, this has highlighted the opportunities to be capitalised on by meeting customer expectations for a more tailored approach and increasing relevance in their lives by delivering more value beyond insurance products.