Tag: Yasmin Masithela

Clients today recognise that while convenience is easily replicable, delivering exceptional Customer eXperience (CX) through a genuine understanding of their unique business needs is irreplaceable. Client interaction and project management strategies are shifting dramatically toward hyper-personalisation, and businesses in the B2B space risk consistently falling short of meeting client expectations and client experiences, if they do not empower their teams effectively.

Before we can unpack the operating challenges and opportunities in transactional banking, we need to emphasise this point. The global economy has faced a re-set of sorts as inflation has spiked higher and global interest rates have risen from historical lows. It is certainly not ‘business as usual’ in the world of financial services and banking.