Tag: workflow

Many companies think of contract renewal as a routine process that they can leave on autopilot. But apart from the risks of missing the timeframe to cancel or renew a contract, contract renewal is also an opportunity to strengthen your relationship with your business partners and refine the contract to meet your evolving business needs.

No business is an island, every company in the world depends on a delicate network of relationships with customers, suppliers, service providers, employees, contractors and other entities and people to run its operations. In most cases, these business relationships are governed by legal contracts that outline the obligations and entitlements of each party.

In the healthcare landscape, innovation reigns supreme. However, despite the joint efforts of vendors and partners to deliver exceptional service and solutions, the industry continues to grapple with resource shortages. In 2022, we commissioned a survey to assess the significance of innovation among healthcare players.

At the end of last year, the world’s leading 40 mining companies had a combined revenue of approximately $925 billion. In fact, the net profits of these organisations grew by 127% on the back of high commodity prices and prudent cost management.

Obsidian Systems was approached by a leading South African healthcare solutions provider to optimise its customer complaints system that was wholly reliant on email which resulted in service delays and a negative end user experience.