Tag: ubiquity

E-commerce, e-tail or online shopping – whatever you call it, its adoption among South Africans has almost reached ubiquity, sitting steady at 6% of the total retail pie (on and offline purchasing), with 86% of online consumers (49% of which have a household income of less than R10,000.00 per month) reporting that they have purchased online. This is according to the sixth annual South African Customer Experience Report.

Generative AI (Gen AI) has burst onto the scene. It appeared fast and is evolving even faster. It’s impact on value chains will fundamentally transform the nature of work, reshaping how businesses deliver value and better experiences for employees and customers.