Tag: telecoms

Networks that were once little more than pipes are waking up as they prepare for the Artificial Intelligence (AI) token economy. The mobile phone in your pocket is about to get a lot smarter. That is only partly because AI apps will become the new default for search, travel and shopping. However, something bigger is coming. The network itself is waking up.

What is the biggest benefit of your customer portal? Is it the cost and efficiency savings you achieve by reducing reliance on call centre staff? Or perhaps it is the increase in customer satisfaction that comes from allowing customers to manage their accounts on their own terms, whenever it suits them?

Every year, leading brand and branded business valuation consultancy, Brand Finance puts thousands of the top brands to test. These brands are valued to...