Tag: telecommunication

Consumers are familiar with phishing emails, fraudulent SMS messages and social media scams. However, the scale and complexity of cyberattacks on critical sectors far exceed these relatively simple threats. Entire industries and governmental bodies face increasingly sophisticated attacks. These attacks can cripple essential services, cause significant economic damage and compromise sensitive data on a massive scale.

The time has come for South African telecommunication companies to face greater scrutiny. With data prices higher in South Africa than in many other African states, these companies should be more accountable to their customers. Yet this is not happening.

The Independent Communications Authority of South Africa (ICASA) released the long-awaited Invitation-to-Apply (ITA) for both the international mobile telecommunications (IMT) spectrum, also known as high-demand spectrum, and the wireless open-access network (WOAN) on 2 October 2020.

South Africa’s telecommunications (telcos) companies need to rapidly evolve by adding additional services for a new mobile working and learning world in order to stay relevant and profitable.  Their legacy business model of telcos which has long sold data and SMS packages to consumers, is no longer enough on its own - a fact that has been brought into stark relief throughout the lockdown period. 

Innovative solutions such as active network sharing, tax incentives and new technology deployment can be the solution to achieving feasible rural connectivity in South Africa. Ordinarily, rolling out telecommunications network infrastructure is an expensive and arduous undertaking for both fixed and mobile phone companies.

The local contact centre industry is thriving and has seen substantial growth over the last four years, as South Africa became an enticing destination for offshore business. Concurrently, telcos across the world are seeking to improve their customer experience and reduce operating costs, largely due to disruptive business models, ever-increasing competition and the rising digital wave.

Organisations looking for growth in 2020 and beyond should question long-standing beliefs about business growth in favour of fresh new beliefs and behaviours. This is the outcome of the most comprehensive global study ever done, spanning 73 countries, interviews with 500 senior executives, 1,500 online survey contributions, and artificial intelligence analysis of over 3,500 pieces of literature

When it comes to reliable and cost-effective business connectivity, can independent telecoms service providers give the big guys a run for their money? Jarryd...