Tag: TechnologyStrategy

The returns from digital transformation will remain elusive until business leaders confront an uncomfortable truth: the problem is not the Artificial Intelligence (AI), but everything underneath it. Consider this scenario. You lead a large retail business. Six months ago, you approved a significant generative AI investment to personalise customer promotions. The business case was compelling, the pilot results were strong and the board supported the move.

Much of the current conversation around Artificial Intelligence (AI) focuses on technology choices. Organisations ask which platform to use. They also ask which model works best. In addition, they debate which tools will replace existing systems. Across boardrooms and IT departments, leaders race to decide on AI platforms, copilots, automation layers and infrastructure upgrades.