Tag: technology modernisation

We can all agree that COVID-19 created an unprecedented wake-up call, and organisations everywhere have had a very powerful and direct reminder of the importance of systems resilience, agility, adaptability and scalability. Now, as businesses look for ways to outmanoeuvre the uncertainty heightened by the pandemic, the focus has shifted to sustaining operations under severe disruption, flexing to address highly volatile customer demand, and managing vastly increased needs for remote network access.

Disruption taking place through isolated digital innovations are a thing of the past. Instead, a complete digital policyholder journey is becoming the expectation within insurance. This can be attributed to how innovation has become commonplace for a business to stay ahead of the curve.

The need for companies to put their people first has never been greater. The ‘experience’ organisations can now offer their employees – in terms of giving them access to the right digital technologies, applications, culture and support. They can now directly impact business growth and attracting and retaining talent.

Victor Muguto | Long-term Insurance Leader | PwC Africa | mail me | Technology, cyber and change management risks have been pinpointed as the three...