Tag: TechInnovation
AI voice agents – trust built on standards
South African businesses are showing real interest in Artificial Intelligence (AI) voice agents, and for good reason. The technology has advanced significantly. These technologies can now respond quickly, hold more natural conversations and create a better, locally relevant customer experience.
AI trends changing how organisations operate
It is fair to argue that Artificial Intelligence (AI) has largely remained in an experimental phase over the past few years. However, the focus for 2026 will likely shift away from novelty. Instead, organisations will prioritise real-world applications. Many analysts now view these developments as part of broader AI trends that will shape how companies operate.
WhatsApp as a business tool – revolutionising commerce
Most South Africans already run their businesses on WhatsApp. A hair salon takes bookings through voice notes. A courier firm shares delivery updates using photo messages. A restaurant sends out its weekly menu via broadcast. What began as an informal backchannel for orders and service has now become the country’s most entrenched digital business tool. In fact, for many, WhatsApp serves as the foundation of their daily business operations.
