Tag: strategy development
It is all in the strategy
Strategy is layered with great complexity, yet it needs to communicate the plan of action in the simplest form possible to drive the profitability of the brand or business. The world is full of great examples when it comes to strategy.
BOOK REVIEW | Eat Your Own Lunch
The authors have drawn on their expertise in customer experience (CX) strategy development, training, customer journey mapping and experience redesign, plus two decades of research (1000s of targeted, in-depth telephonic interviews) to create the ultimate how-to CX handbook, called Eat Your Own Lunch.
The pandemic and its negative impact on workplace mental health
In the mostly uncharted pandemic-induced hybrid home and office work paradigm, keeping employees happy, healthy, and motivated is among the single biggest collective priorities for senior executives. Are we in the C-suite paying enough attention to the issue?
Do you need a scale-up or start-up mentor?
Leading organisations can be lonely and a coach and mentorship make a real difference. This is especially true when you are an inexperienced CEO in a small start-up or a fledgling scale-up.
