Tag: social interaction

Artificial intelligence (AI) risks for children encompass privacy concerns, over-trust, misinformation and psychological effects, highlighting the need for careful oversight. It is challenging to maximise AI’s benefits for children’s education and growth while ensuring their privacy, healthy development and well-being.

Imagine a manager who is all about getting things done within a specific timeframe, a true advocate for efficiency and productivity. This manager, often perceived as strict, means business. But here is the twist – the moment they see their team fired up, committed to growth, and thriving, suddenly, they radiate positivity and support for their team.

While some aspects of office life may be replicated as we work from home, there are some instances where it can’t be replaced. Do you miss the office? You’re not alone.

Today’s consumer is used to technology that makes communication easy and they expect organisations to offer every contact channel they want to use. Here are the insights on how today’s contact centre needs to redefine ‘omnichannel’ to deliver an excellent customer experience.

If businesses have learned one thing during the pandemic it is that resilience, rather than being a tactic to respond to crisis, is a discipline cultivated over time. Today, to not have a digital strategy is to not have a strategy. To build resilience at work, organisations need to start thinking about virtual and remote models, provision of tools that enable collaboration from anywhere, and strategies to look after their peoples’ mental health and wellbeing.

Internet access has come a long way from the R28,000 it cost for a 256kbps connection in 1995. Even prior to the lockdown, almost 500,000 homes and more than 114,000 business premises were connected to fibre according to FTTX Council research from the end of June 2019. Of course, having high-speed access does not necessarily solve all problems.

After nearly two months of remote working, South Africans are ready to get back to working in the office as the initial novelty of remote working has revealed unexpected difficulties, detracting from people doing their jobs properly. The reality of working from home was certainly different to expectations now that we are well into what is a giant social experiment.

Currently we all speak from a position of absolute ignorance. No one can truly know what the outcome of this pandemic will be, nor when the virus will pass or if it will ever be defeated. Even if a vaccine is developed in the next few months it’s clear that we will forever mark this moment as one of seismic significance. From now on we will talk of pre or post COVID-19.