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With South Africa’s BPO industry voted the most favoured offshore CX delivery location in 2021 in the annual Ryan Strategic Advisory BPO Omnibus Survey, the burgeoning sector is well positioned to play a critical role in ‘Impact Sourcing’.
Broad-based Black Economic Empowerment (B-BBEE) is a prerequisite for doing business in South Africa, and training forms a significant portion of the B-BBEE scorecard. However, training is also critical to help address the skills shortage in the country that is only growing as we move into the 4th Industrial Revolution (4IR).
The socio-economic impact of the COVID-19 pandemic is especially hard-hitting for younger generations in Africa. The youth are faced with multiple challenges including disruptions to education, training and on-the-job learning. The youth are further impacted by employment and income losses due to lay-offs and reduced working hours.
The COVID-19 pandemic has exposed structural weaknesses and widened inequalities across the world. Even before the pandemic, the rise of automation and innovative technologies were transforming the world of work, resulting in an urgent need for upskilling of talent.
While the lifting of international travel restrictions, put in place in early 2020 to curb the spread of COVID-19, would be great news for the travel industry and the wider economy, the move would likely further exacerbate the already critical shortage of cybersecurity skills in South Africa.
Over the past 20 years, the human attention span has rapidly decreased from 12 seconds to eight seconds, according to a Microsoft study. A short attention span has huge implications on how effectively an individual retains information. And it impacts an organisation’s approach to upskilling their employees and other stakeholders, to give their business a competitive edge.
Given the importance of this topic to business owners whose successful results depend largely through and with the actions of others, here we share some important tips on how you can hone your skill of delegation, and in so doing, develop your staff and get more tasks done.
Staff augmentation is fast becoming the buzzword in the app development job market, attracting more businesses to hire remotely. However, not many businesses understand the benefits of staff augmentation and the art of choosing the right model to harness global resources.