Tag: silo performance
Customer experience strategies you’re missing
The battlefield to win your customers’ business is fraught with opposition that only seems to grow more powerful by the day. Customer experience leaders have been hard at work investing in beautiful UX, intuitive navigation, and winning strategies, but is that enough? Is there something that leaders are overlooking when it comes to creating a unique customer experience?
Innovation demystified – don’t get stuck at merely creating good ideas
Demystifying innovation is trying to break it into what we see are the building blocks of getting from creating ideas to realising the value of innovation. There are three parts to it, and these are not necessarily sequential – ideating and shaping, designing and killing ideas and lastly scaling.
