Tag: service quality

The South African Revenue Service (SARS) has marginally improved refund payment time frames, but it needs to prioritise improving service delivery and building trust with taxpayers. In his recently delivered Medium-Term Budget Policy Statement (MTBPS), Finance Minister Enoch Godongwana announced a tax revenue shortfall of R22.3 billion.

We are acutely aware of the challenges posed by recent minimum wage increases mandated by the South African government. While the intention behind these increases is to improve the livelihoods of minimum wage earners, the reality is that they often create a complex web of consequences, particularly in industries like contract cleaning.

We are providing new insights into the African telecom space with the release of a groundbreaking white paper, "The Independent Tower Industry as a Key Enabler of the Development of African Telecommunications." This first-of-its-kind study dives deep into the continent's telecoms landscape, analysing 14 key markets, including Egypt, Morocco, Rwanda, South Africa and Tanzania, revealing a compelling link between tower deployment and mobile sector performance over the past decade (2010-2022).

In today's rapidly evolving digital business landscape, customers are raising the bar for their partners and vendors. Customers no longer settle for basic support; instead, they demand effective assistance to expedite their digital transformation and overcome industry-specific challenges. As these projects become more intricate, it's clear that no single provider can cover all bases.