Tag: satisfaction

Does solving business problems with creative ideas motivate you? Are you inspired by deadlines and accurate results? Do you like working with people as much as numbers? These questions paint a specific picture for a specific role: people who manage payroll.

The Luxury Travel Report 2025 has identified a fascinating shift in traveller preferences: the rejection of what it calls "beigeification" - that creeping sameness that has gradually homogenised hotel experiences worldwide.

It is no secret to everyday consumers and industry professionals that South Africa’s retail industry has faced many obstacles throughout the years. Between the rise in load shedding hours, the extended economic effects of the COVID-19 pandemic, poor infrastructure, inflation, constrained consumer spending and unemployment, SA’s retail giants have certainly had to overcome some tough challenges.

As the hype around artificial intelligence (AI), and more particularly, Generative AI, continues to grow, manufacturers must assess the benefits of adopting this cutting-edge technology into their platforms and processes. Similar to the innovation in cloud technology, the closer AI is to a business’s processes, the more transformative it will be.

In an era dominated by technology and data, the hospitality industry stands at the crossroads of transformation. Leveraging data and embracing digital innovations are becoming imperative for hotels to deliver exceptional guest experiences and stay competitive.

In the bustling world of hospitality, each guest arrives with a unique set of expectations, preferences, and desires. I've had the privilege of witnessing firsthand how technology has transformed the landscape of personalised guest experiences, ushering in a new era of innovation and connection.

There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend. Naturally, all eyes turn to technology to remove friction, add convenience, automate, drive personalisation and much more.

Artificial Intelligence (AI) is revolutionising business and we’re all beginning to relax with it as we learn that it is generally to be welcomed rather than feared. As a tool, it is excellent at making tasks less time-consuming and more efficient, and this applies to the work of executive search businesses as much as to other business processes.

Periodically, brands embark on brand refresh journeys, from simple repositioning to complete overhauls. These endeavours pose significant challenges no matter the size of the organisation, requiring substantial investments of time, resources, and capital.

South Africans are navigating a protracted period of high interest rates, food and fuel prices, and low economic growth, which is expected to continue into the foreseeable future. The economic environment makes attracting new customers more difficult, forcing businesses to focus on customer retention and growing wallet share.