Tag: Salesforce

The ascent of agentic AI, systems that can perform tasks without human intervention, represents more than just an incremental technological advancement. Instead, it marks a fundamental reshaping of the business landscape. The possibilities for enhanced productivity and innovation are immense.

As South Africa moves into 2025, key sectors, including energy, finance, technology, and manufacturing are experiencing significant shifts. These sectors will continue to evolve in response to economic, social, and global trends. International events, innovation and the drive for sustainability will drive developments across industries.

Just as Generative Artificial Intelligence transforms customer experiences and revenue streams, it significantly impacts workforce strategies and employees. According to Slack research, executive urgency to integrate Artificial Intelligence (AI) tools into business operations has grown sevenfold over the past six months.

Every organisation is working to harness artificial intelligence (AI) to improve sales and customer service experiences. However, great AI relies on data. Traditionally, companies have used structured data, such as rows and columns, often from customer relationship management (CRM) applications.

The solution to youth unemployment and the skills crisis lies in upskilling and empowering youth with future digital skills. Relevant digital skills should be developed before they enter the workplace. ICT certifications alone are not enough to meet the rate of change in the workplace. They also cannot secure sustainable job creation. South African companies hiring young people with practical skills will succeed. These skills should meet current and future business demands.

Since the dawn of the computational age, human beings have pursued the creation of machine intelligence. In fact, the question of what that Artificial Intelligence (AI) would look like and how it would impact our lives and the world around us has even been explored in our entertainment media – from the idyllic futuristic world of technological marvels in Star Trek on one end of the spectrum to the more pessimistic apocalyptic future of The Terminator on the other.

Imagine that you’re updating your CV or LinkedIn profile. When listing your skills, would you be able to state that you are ‘proficient in the use of ChatGPT3’? This revolutionary Artificial Intelligence (AI) tool was launched in November 2022, so knowledge workers have had several months to teach themselves to use it, and to understand its many capabilities and limitations. 

Resilience is increasingly recognised as a key skill for thriving in the future workplace. By extension, brand resilience is equally important in crowded marketplaces, plagued by economic headwinds. 

In light of increasing technological advancements, employers must identify future skills in order to provide a flexible and agile workplace. A skills gap analysis can help determine the most valuable skills for a company and establish a plan for staff development.

Ever since the shift from stone to metal tools, the world has steadily been moving towards an increasingly digital age. However, the rate at which technological developments take place today is expanding exponentially and over the last two years digital adoption and transformation has been accelerated at a rapid pace.