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Pandemic pointers for debt collectors

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Across EMEA, most countries have moved past the peak of the current COVID-19 pandemic. Whilst the various stages of lockdown being reversed vary, what is almost certain is the harsh economic reality facing consumers and companies as government support lessens and even withdraws completely.

Manage your credit before it manages you

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The COVID-19 crisis is having a profound impact on South Africa’s economy with the GDP forecast to contract by as much as 7.1% in 2020, to an all-time low of roughly -8.5%. A wide range of industries came to an abrupt halt during the national lockdown, with businesses across the board struggling to stay afloat – mass job cuts, and for many others, pay cuts, loom.

COVID-19 impact on employee benefits and mental wellbeing

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As South Africa braces itself to reach the peak in the fight against the coronavirus pandemic, Government statistics have shown that the country could reach 400,000 infections by mid-July. While lockdown conditions may have been eased to level 3 for now, South Africa, and much of the world, is nowhere near the end of the pandemic, and the economic and health repercussions of COVID-19 are going to persist for months to come.

COVID-19 and collections: digital customer communications vital

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Collections teams are now responsible for more customers than ever - are they ready? The recent announcement from the UK’s Financial Conduct Authority concerning its expectations about what to do next with customers who have been affected by COVID-19 - whether they have taken a payment holiday or not - underlines the importance of customer communications.

Changes to the COVID-19 Guaranteed Loan Scheme for distressed businesses

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High on the agenda of Finance Minister Tito Mboweni’s supplementary budget speech on Wednesday 24 June was the need to support the economy as it gradually reopens as well as to get businesses moving again. Notably, Mboweni announced amendments to the COVID-19 guaranteed loan scheme that was introduced at the beginning of lockdown, offering some relief to struggling businesses.

Business banking that steers your business through the storm

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Business owners could not have known how fundamentally their lives would change only a few months ago. We now know the pandemic has wreaked havoc on cash flows, supply chains, debt repayments and the general financial standing of thousands of companies in South Africa.

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