Tag: online review

As the festive season approaches, the excitement of Christmas shopping is in the air. However, amidst the holiday rush, it is crucial to stay vigilant to avoid a nasty surprise of unexpectedly purchasing counterfeit products, which invariably flood the on and offline markets during this time.

New report underscores how increasingly important it is for local businesses to engage effectively with the rapidly-growing number of consumers who leave online reviews on multiple social media platforms. We have released our first Annual Online Review Survey results, which show that South African consumers are well up to speed with their international counterparts regarding online reviews and local messaging.

It’s been said before that businesses should treat employees like customers. Further to this, businesses can turn negative employee feedback into an opportunity to demonstrate listening, transparency and empathy, to assist with attracting and retaining a committed workforce.