Tag: OmnichannelRetail
AI and CX – are brands keeping pace with consumers?
In this, the fourth edition of the 2022 South African Digital Customer Experience Report, it has become clear how far South African consumers have progressed. They now interact with brands and shop both online and offline in increasingly sophisticated ways. Conversely, brands and businesses have made significant Customer Experience (CX) improvements to meet the growing demands of these savvy consumers.
